Nature’s Work recognises the importance of the Welsh language and its place in the cultural and natural heritage of Wales.
We are committed to treating Welsh and English fairly and to supporting the use of the Welsh language in our business wherever reasonably practicable.
As a small independent business, our ability to provide services through the medium of Welsh depends on the availability and language skills of our staff, instructors, guides and other service providers. We will nevertheless seek to make continual progress in the use and availability of Welsh.
This policy sets out our current commitments and our approach to providing services in Welsh.
Overall responsibility for this policy rests with Nature’s Work.
Comments, suggestions or complaints relating to the Welsh language or the implementation of this policy should be directed to:
Jim Langley
Email: jim@natureswork.co.uk
Telephone: +44 7813 727414
We welcome feedback on how we can improve the availability and use of Welsh within our services.
Our company name and brand are currently presented primarily in English.
Where appropriate and reasonably practicable, we will consider opportunities to incorporate Welsh alongside English in future branding and promotional materials.
Our standard business stationery is currently available in English.
Where reasonably practicable, we will consider providing key information bilingually as stationery is reviewed or replaced.
Our standard business cards are currently produced in English.
Where practical, we will consider bilingual Welsh and English versions in future.
Our main website is primarily available in English.
We aim to make key information available in Welsh where reasonably practicable. Where Welsh-language content is provided using translation technology or third-party translation services, we will seek to ensure that the resulting content is clear, appropriate and accurate.
We will continue to review opportunities to increase the amount of website content available in Welsh.
Our advertising and marketing materials are currently primarily produced in English.
Where reasonably practicable, we will consider providing bilingual Welsh and English marketing materials, particularly where they are aimed at Welsh-speaking communities, groups or organisations.
Our printed publicity and publications are currently primarily available in English.
Where reasonably practicable, we will consider providing key information in both Welsh and English.
We respect the right of customers to communicate with us in either Welsh or English.
Where appropriate, we may record a customer’s preferred language so that we can take this preference into account when communicating with them.
We will endeavour to communicate with customers in their preferred language where we have the appropriate resources and language skills available.
Where we are unable to provide a particular service or communication in Welsh, we will explain this clearly and, where reasonably practicable, seek an appropriate alternative.
We welcome customers who wish to communicate with us in Welsh.
Where a member of staff, instructor or guide is able to communicate in Welsh, we will encourage them to use Welsh with Welsh-speaking customers where this is appropriate and welcomed by the customer.
We will continue to identify opportunities to increase the availability of Welsh-language communication during courses and activities.
Customers are welcome to contact Nature’s Work in Welsh or English.
Where a member of staff is able to communicate in Welsh, we will endeavour to deal with the enquiry in Welsh.
We recognise that our current Welsh-language skills are limited and that we may not always be able to provide a fully Welsh-language telephone service. Where appropriate, we will seek a suitable alternative or arrange for the enquiry to be followed up by an appropriate Welsh-speaking person where reasonably practicable.
We currently issue most written correspondence in English.
We welcome correspondence from customers in either Welsh or English.
Where a customer communicates with us in Welsh, we will endeavour to respond in Welsh where reasonably practicable and where suitable Welsh-language resources are available.
Our standard invoices, receipts and other financial documents are currently produced in English.
Where reasonably practicable, we will consider providing key financial information bilingually or in Welsh in response to customer requirements.
We recognise the value of developing Welsh-language skills within Nature’s Work.
Where appropriate and reasonably practicable, we will encourage and support staff and instructors who wish to improve their Welsh-language skills, particularly where those skills would enhance the service provided to customers.
This may include access to appropriate training, resources or opportunities to practise Welsh.
Our internal meetings and routine business communications are currently conducted primarily in English.
We will support the use of Welsh and English within the workplace and will encourage staff who wish to use Welsh to do so where practical.
We will seek to improve awareness among staff and contractors of the importance of the Welsh language and of providing a welcoming service to Welsh-speaking customers.
Where appropriate, staff will be encouraged to understand basic Welsh-language greetings, terminology and customer-service phrases.
This Welsh Language Policy will be made available on the Nature’s Work website.
A copy will also be provided to customers on request.
We will ensure that the current version of the policy is clearly identified and that previous versions are replaced when the policy is updated.
We will review this policy at least annually.
As part of the review, we will consider:
We will update this policy where appropriate to reflect our progress and any changes to our services or legal obligations.
Nature’s Work
Jim Langley trading as Nature’s Work
5 Mount Park
Conwy
LL32 8RN
United Kingdom
Telephone: +44 7813 727414
Email: jim@natureswork.co.uk
Welsh Language Policy last reviewed: September 2026
